Revitalizing IT Support Through Trusted Partnerships

Client Background: 

This client is a longstanding full-service tax, accounting, and business consulting firm with a strong reputation for serving Indiana businesses.

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Challenge: 

Despite a successful 7-year relationship with The AME Group, this client faced internal pressure to transition their IT support to an in-house partner. An acquisition by the firm brought in a new partner eager to take over their IT needs. This decision, while driven by a desire for more direct control, led to challenges and dissatisfaction with the new arrangement.

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Solution: 

After experiencing difficulties with their internal IT support, this client sought a new managed services provider and signed a multi-year agreement. However, during a chance encounter at a destination wedding, Vance Olsen, a key figure at The AME Group, reconnected with a partner at the client’s firm. This encounter led to discussions about rebuilding their partnership.

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Rebuilding Trust: 

With the opportunity to regain the client’s trust, The AME Group immediately addressed critical issues. They discovered failed drives on a neglected storage area network (SAN), a problem unknown to the firm’s partners. Additionally, The AME Group outlined a security roadmap, including 365 backup, Security Awareness Training (SAT), and Microsoft Defender, to enhance their security posture.

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Results: 

By reestablishing their trusted partnership, The AME Group helped this client navigate challenges and improve their IT infrastructure. The proactive approach to addressing critical issues and the commitment to enhancing security demonstrated The AME Group’s value as a trusted IT partner.

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Conclusion: 

Through open communication and a focus on addressing key business needs, The AME Group was able to rebuild their partnership with the accounting firm, highlighting the importance of trusted relationships in navigating complex IT challenges.