Empowering Growth Through Managed IT Services

Client Background: 

Happiness Bag is a nonprofit organization founded in 1971, dedicated to providing adapted educational and recreational services for individuals with disabilities. Over the years, the organization has grown to include 10 office employees and 11 service providers, relying heavily on email communication.

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Challenge: 

As Happiness Bag expanded its operations, its reliance on technology increased, requiring more sophisticated IT support. The organization faced challenges in managing antivirus protection, device deployment, and troubleshooting network issues, highlighting the need for a more comprehensive IT solution.

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Solution:

Happiness Bag partnered with The AME Group, a trusted technology service provider, under a time and materials (T&M) arrangement. However, as their technology needs grew more complex, they transitioned to a managed IT services model. This shift provided them with priority support, proactive maintenance and monitoring, and scalability to support their future growth.

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Benefits of Managed IT Services: 

The transition to managed IT services offered several key benefits to Happiness Bag, including:

1. Priority Support: Immediate assistance for critical issues.
2. Proactive Maintenance: Regular monitoring and maintenance to prevent downtime.
3. Scalable Technology: Infrastructure and support that grows with the organization.
4. Strategic Planning: Expertise in aligning technology with business goals.
5. Cost Efficiency: Predictable expenses with unlimited support.
6. Enhanced Security: Superior protection against cyber threats.

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Results: 

The partnership with The AME Group not only improved Happiness Bag’s IT support but also strengthened their overall business relationship. Looking ahead, the organization plans to enhance their network security with a managed firewall and implement a reliable backup solution for business continuity.

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Conclusion:

By embracing managed IT services, Happiness Bag has positioned itself for continued growth and success, ensuring that their technology supports their mission to empower individuals with disabilities.